Privacy Policy

Last updated: June 2025

Template notice: This privacy policy is a starting-point template. It should be reviewed and adapted by the business owner with the assistance of their own qualified legal advisor before publishing. It does not constitute legal advice.

1. Who We Are

Noosa Handyman Co (ABN 31 915 599 411) is an Australian Handyman business. In this policy "we", "us" and "our" refer to Noosa Handyman Co. Our website is https://noosahandymanco.com.au.

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following personal information when you contact us or submit an enquiry:

  • Your name
  • Phone number
  • Email address
  • Postal or service address
  • Details about the job or service you require

We collect this information directly from you when you fill in a contact or enquiry form on our website, send us an email, or call us.

3. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiry or request for a quote
  • Schedule and deliver the services you have requested
  • Send follow-up communications relating to your job
  • Improve our website and customer service

We will not use your personal information for purposes other than those described above without your consent, unless required or authorised by law.

4. Disclosure to Third Parties

We may share your personal information with trusted third-party service providers who assist us in operating our business, including scheduling software, customer relationship management (CRM) systems, and payment processors. These providers are required to keep your information confidential and use it only for the purpose for which we shared it.

We do not sell, trade, or otherwise transfer your personal information to outside parties for marketing purposes without your explicit consent.

5. Cookies & Analytics

Our website may use cookies and third-party analytics tools (such as Google Analytics) to understand how visitors use our site. These tools may collect anonymised usage data including pages visited, time on site, and browser type. You can disable cookies in your browser settings, although this may affect the functionality of the website.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our website uses HTTPS encryption for data transmitted between your browser and our server. However, no method of transmission over the internet is completely secure and we cannot guarantee absolute security.

7. Your Rights Under the Privacy Act 1988 (Cth)

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or out-of-date information
  • Make a complaint about how we handle your personal information

To exercise these rights, please contact us using the details below. We will respond to access and correction requests within a reasonable timeframe. If you are not satisfied with our response you may contact the Office of the Australian Information Commissioner (OAIC).

8. How to Contact Us

For privacy-related enquiries or to exercise your rights, please contact us at: lachlancdb@gmail.com

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